![]() ![]() JetBlue | Similar to Southwest, jetBlue gives passengers just 4 hours to report a broken bag. And even then, the airline accepts no responsibility for any baggage in the passenger cabin of the plane. Southwest | Southwest gives you just a 4 -hour window to report damage, or all bets are off. So if your overstuffed carry-on was ripped or dropped by a flight attendant, you won't be receiving a payout unless your bag actually fits into the measurement bin placed at the entrance to the gate. After filing a report, you have 30 days to present your luggage to the airline for repairs. In the event that AA does accept the blame for your bag, you can potentially be reimbursed up to $3,500 if you can prove that your bag met the strict requirements outlined in its baggage policies. Check out United's handy infographic for how to report a damage claim.Īmerican | If you want a shot at holding the airline responsible for breaking your bags, you must file a report within 24 hours of retrieving your baggage from the carousel. Though despite that, the airline was happy to repair my broken wheel. United warns that wear and tear won't be their responsibility, again with wheels, feet and extending handles falling outside of accepted responsibility. International checked bags that incur harm will fetch you up to $640, with unchecked bags covered up to $400. The fine print changes a bit for international flights, but is still mighty generous. And no wonder: United's damaged baggage policy is one of the best in the biz, reimbursing passengers fair market rates up to $3,500 per customer on domestic flights. United's baggage handlers broke a wheel off of my partner's roller bag, and while it took a bit of time after surrendering the suitcase to the airline, United did repair the bag and return it to us as good as new in the mail. United | Full disclosure, I have a bit of personal experience here. Additionally, if Delta places the blame with the TSA and federal & state agents, you're probably not going to receive any compensation. Here's what you can expect if your airline breaks your bags, according to the airlines' official policy:ĭelta | Passengers have 24 hours after a domestic flight to report damage to the airline, and 7 days when traveling abroad, but Delta strongly recommends seeing an agent before even leaving the airport if damage is discovered so your belongings can be evaluated and a damage report can be opened. Delta is vague on what it will do to make broken bags up to you, but does outsource repairs to Rynn's Luggage, where demoralized users can track the status of their repairs online. Delta passengers beware, the airline has an extensive list of questionable damages it simply will not cover even if employees are to blame, including broken wheels or feet, broken handles or straps, and cuts and scratches. Compensation varies from a $3,500 rebate to nothing at all. Not all airlines offer passengers the same protections or reimbursements - not by a long shot. Besides, there are plenty of ways to ensure you don't lose your luggage and a standard protocol to follow if your luggage does end up lost. But what about missing baggage's often ignored sibling, damaged baggage? What do you do if your bag shows up at the luggage carousel looking a lot worse for wear than when you dropped it off at the check-in desk? Try tweeting on Twitter if you're on hold for too long.Airlines are losing less baggage than ever, and most bags do eventually turn up safe and sound, even if not quite when you expected them. Just send us a share link from the website Simple Questions/Customer Service Gifts and Exchanges Custom Luggage Tags App/Website Issues/Feedback Message a mod with proof and the flair will be added as quickly as possible. Feel free to censor your personal info if needed.ĭelta Employee flair or delta related contractor flair is also available. PM a mod if you want Million Miler or Delta 360 flair. This is also not an official Delta customer service medium. Leave them in the DMs.ĭisclaimer: The mods don't work for Delta. No referral codes/links anywhere on here.Complaints/rants/stories MUST be detailed and elaborated upon so that commenters can try to provide you insight on your situation.Post simple issues in the customer service thread pinned at the top of the subreddit.(Includes gross stuff like pics of ppls feet on the seats.) At moderator discretion. No low effort/redudant/irrelevant/useless posts.CLICK TO SEE HOW TO GET YOUR OWN FLAIR MEGATHREAD DIRECTORY. ![]()
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